Privacy Policy


Privacy Policy

  • (Enacted) 26 November, 2015
  • (Finalized) 1 April, 2022
  • Berkeley House Co., Ltd.
  • CEO Hugh Hagiwara

Berkeley House Co., Ltd. (hereafter “BH”), which is comprised of Berkeley Professionals Co., Ltd. and UK PLUS Co. Ltd. (hereafter “BH Group”), as it offers its services (hereafter “services”), is in a position to manage the personal information of many people, such that it has a social responsibility to protect personal information and manage it appropriately. BH Group understands the gravity of the responsibility involved in managing the personal information of clients, and implements appropriate policies for its management, as part of its corporate social responsibility. Thus, BH Group lays out its privacy policy as follows.

  1. Names of BH Group entities, CEO name, addresses
    • (1)
      • Entity: Berkeley House Co., Ltd.
      • Representative: Hugh Hagiwara, CEO
      • Address: 7th Floor, 4-2-11 Kudan-Kita, Chiyoda, Tokyo 〒102-0073
    • (2)
      • Entity: Berkeley Professionals Co., Ltd.
      • Representative: Hugh Hagiwara, CEO
      • Address: 7th Floor, 4-2-11 Kudan-Kita, Chiyoda, Tokyo 〒102-0073
    • (3)
      • Entity: UK PLUS, Co., Ltd.
      • Representative: Hugh Hagiwara, CEO
      • Address: 5th Floor, TOSHIN Sasashima Bldg., 1-23-17 Meieki-Minami, Nakamura-ku, Nagoya 〒450-0003
  2. Personal Information Manager
    IT Department Chief, BH Group
  3. Personal Information Held by BH Group
    • (1)Information supplied by clients when accessing services
      • (A)Name, date of birth, profession, and other information in their profiles
      • (B)Contact information such as email address, telephone number, home address
      • (C)Entry forms and other information clients enter or send via methods selected by BH Group
    • (2)Other information gathered by BH Group during the course of providing services
      • (A)Referrer
      • (B)IP address
      • (C)Information pertaining to the server access log
      • (D)Identifiers such as cookies, ADID, or IDFA
    • (3)Information submitted by individuals for hiring purposes
      • (A)Information given on resumes and work history documents
  4. Purpose of Use
    • (1)For the provision and management of services
    • (2)For responses to inquiries, requests for information, or other requests
    • (3)For explanations of services, specials, or provision of other information
    • (4)For improvement of service, analysis for development of new services, or market research
    • (5)For contacting candidates for hiring and for the hiring process
    • (6)For payment and billing tasks
    • (7)For broadcasting, displaying, and measuring of effectiveness of advertisements
    • (8)For fulfillment of terms of contracts with other clients
    • (9)For introducing goods and services from BH Group partner organizations
    • (10)For publication of interviews, articles, and videos of service clients
  5. Safety Management Measures
    • (1)Adoption of a basic policy for appropriate handling of personal information and data
    • (2)Implementation of various rules regarding acquisition, use, storage, provision, deletion, and discarding, etc.
    • (3)Designation of a manager and creation of a reporting structure
    • (4)Regular employee training for handling of personal information
    • (5)Use of physical and technological safety devices for protecting personal information and data
  6. Provision to a Third Party
    Personal information will not be provided to third parties except in the following situations:
    • (1)When the person has given consent
    • (2)To comply with the law
    • (3)When its is necessary to protect human life, bodies, or property and the person is not available to give consent
    • (4)When obtaining permission might negatively affect BH’s efforts to cooperate with any duties to be performed by national government bodies, local public entities, or their proxies
  7. Joint Use of Personal Information
    BH Group will use jointly any personal information as follows:
    • A.Elements of personal information to be used jointly
      • (1)Name, date of birth, profession, and other information in their profiles
      • (2)Contact information such as email address, telephone number, home address
      • (3)Entry forms and other information clients enter or send via methods selected by BH Group
      • (4)Referrer, IP address, information pertaining to the server access log
      • (5)Identifiers such as cookies, ADID, or IDFA
      • (6)Information given on resumes and work history documents
    • B.Parameters of Joint Users
      • BH Group
        • Berkeley House Co., Ltd.
        • Berkeley Professionals Co., Ltd.
        • UK PLUS Co., Ltd.
    • C.Purposes of Joint Use
      • (1)For the provision and management of BH Group services
      • (2)For responses to inquiries, requests for information, or other requests made to BH Group
      • (3)For explanations of BH Group’s services, specials, or provision of other information
      • (4)For improvement of BH Group’s service, analysis for development of new services, or market research
      • (5)For contacting candidates for hiring and for the BH Group hiring process
      • (6)For BH Group payment and billing tasks
      • (7)For broadcasting, displaying, and measuring of effectiveness of BH Group’s advertisements
      • (8)For fulfillment of terms of BH Group’s contracts with other clients
      • (9)For introducing goods and services from BH Group partner organizations
      • (10)For publication of interviews, articles, and videos of service clients
    • D.Personal Information Joint Use Manager
      • IT Department Chief, BH Group
  8. Subcontracting
    BH Group may delegate to a third party some parts or all of the service, or handling of inquiries regarding the service, as part of its management of the service.
    In this case, BH Group will disclose personal information to this third party strictly on a need-to-know basis.
  9. Disclosure of Personal Information
    Regarding personal information held by BH Group, in the event that there is a request from the person themselves or their legal representatives, to inform of purpose of use, disclose, amend the content, add or delete, stop use, or eliminate (hereafter “disclose, etc”), BH will disclose without delay, as a general rule. However, if BH Group does not bear the responsibility of disclosure as per the Act on the Protection of Personal Information or other laws and ordinances, this does not apply. BH Group will charge a disclosure fee of 3000 JPY for each instance of personal information to be disclosed.

    • (1)Procedures for Requesting Disclosure
      • ・Once the request has been accepted, BH Group will respond by email.
    • (2)Method of Confirming that the Requester is the Person or Legal Representative
      • ・Submission of a copy of any publicly-issued government ID with a facial photograph, such as a driving license or passport
    • (3)Confirmation of Identity and of Payment of the Fee
      • ・BH Group will disclose only in the event that the requester has successfully confirmed that they are the person whose information it is or a legal representative of said person, and that BH Group has confirmed payment of the aforementioned disclosure fee.
    • (4)If any of the below apply, BH Group may not be able to disclose as requested:
      • (A)When the identity of the requester cannot be confirmed
      • (B)When the personal information in question does not exist within data held by BH Group
      • (C)When disclosure might harm the requester or third party’s life, body, property, or other rights
      • (D)When disclosure would have a serious negative effect on the proper conduct of BH Group’s business duties
      • (E)When disclosure would be illegal
  10. Send Inquiries to:
    Please send any remarks, questions, or complaints to the following:
  11. Use of Google Analytics
    BH Group uses a service provided by Google, Google Analytics. Use of Google Analytics on the BH Group website means that Google will use the cookies issued by BH Group to gather records of visitors to the BH Group website, record, and analyze this data. BH Group will then receive this analyzed data from Google in order to monitor client visits to the BH Group website.
    Information gathered, recorded, and analyzed by Google Analytics does not contain any identifying elements to pinpoint individuals. That information will be managed by Google in accordance with its own privacy policy.

Management of Personal Information Pertaining to IELTS

  • (Enacted) 26 February, 2021
  • (Finalized) 1 April, 2022
  • UK PLUS Co., Ltd.
  • CEO Hugh Hagiwara

UK PLUS Co., Ltd. (hereafter “UK PLUS”), Cambridge University Press and Assessment, which is the language instruction arm of Cambridge University in the UK, and the British Council, which is the UK official international exchange organization, as organizations dealing with personal information, follow the Act on the Protection of Personal Information to protect it and manage it appropriately. All personal information acquired as UK PLUS provides services will be used only for the purposes outlined below, and any other uses for which prior consent has been given. This information may be used for the same purposes even after the client has finished with UK PLUS services. In order to maintain accuracy of client personal information, UK PLUS, Cambridge University Press and Assessments, and the British Council may update the information.
IELTS is managed jointly by UK PLUS and the British Council.

  1. Names of entities or CEO names
    • UK PLUS Co., Ltd.
    • British Council
  2. Personal Information Manager (including joint use)
    UK PLUS representatives
  3. Purpose of Use of Personal Information
    • (1)Use for the IELTS, which UK PLUS conducts
    • (2)Mailing of Test Reports
    • (3)Marketing and questionnaire research regarding IELTS
    • (4)Creation of statistical data regarding consumption of services in (1) above
    • (5)Provison of information regarding UK PLUS and related companies’ business and services
    • (6)Response to inquiries, etc.
  4. Provision to a Third Party
    Personal information will not be provided to third parties except in the following situations:
    • (1)When the person has given consent
    • (2)When delegating to a subcontractor with which UK PLUS has a Non-Disclosure Agreement regarding personal information, to manage information necessary for the completion of purposes previously shared with the person whose information it is
    • (3)When the information has been altered to remove identifiying characteristics,for statistical data
    • (4)When legally required to disclose personal information by ordinance, etc.
  5. Delegation of Management of Personal Information
    Within the parameters of the purpose of use as outlined above, UK PLUS may outsource the management of personal information. UK PLUS will select a third party that manages personal information appropriately, in accordance with UK PLUS’standards, monitoring this contractor, and ensuring the safety of the personal information by concluding a nondisclosed contract with the selected third party.
  6. Requests for Disclosure of Personal Information and Inquiries
    In the event that there is a request from the person themselves, to inform of purpose of use, disclose, amend the content, add or delete, stop use, or eliminate (hereafter “disclose, etc”), UK PLUS will disclose.
    Requests for disclosure should be directed to the same contact as inquiries regarding the handling of personal information.
  7. Disclaimer Regarding the Entering of Personal Information
    The provision of personal information to UK PLUS is purely optional. If there isno personal information given for certain optional fields, however, the client accepts that there may be delays in communication or other negative effects on the provision of service.
  8. Acquisition of Personal Information of Minors
    If minors under the age of 15 are utilizing UK PLUS products or services, personal information is collected with the assumption of parental consent.
  9. Safety Management Measures
    UK PLUS has adopted internal protocols and safety measures to prevent the leakage of personal information outside of UK PLUS, and other problems such as unauthorized altering of data.
  10. Personal Information Protection Policy
    Please see the UK PLUS Personal Information Protection Policy.
    URL:https://berkeleyhouse.co.jp/company/privacy/
  11. Inquiries Regarding Handling of Personal Information
    All inquiries regarding UK PLUS’ Personal Information Protection Policy, as well as requests for notification of purpose of use, or disclosure, etc. regarding personal information held by UK PLUS, that is subject to disclosure, should be directed to the contact below.